Oh what fun that was! (dripping with sarcasm!) After the dramas we have had with parts for the car, the complain we put into Jeep hasn't been acted on yet! Couldnt see that anything was going to happen until at least the second week in June and yes we could sit here until then paying $45 a night or we could buy something else and continue on.
So last night we searched the net for a suitable tow vehicle under the money we were prepared to pay. Found a tray top ute, low mileage, auto and diesel, $13K. salesman got back to us this morning and we said we would come and look at it.
That car yard was alongside of Kerry's where the Jeep is residing and we thought that we would call in there, just in case they had any news, they have been tardy about calling us. We were referred to a saleman in used cars and he suggested a couple but they had no towbar. Found one in yard a little higher than we had set our budget and we ended up buying that one.
The other one was cheaper but at least at Kerry's they could take the jeep as a trade in so went with the Madza, it is a tray top ute, manual diesel. Needs electric brakes which they could get fitted and 6 months rego as only reged til 28 June.
They offered a price taking those things and the jeep as trade and came uo with a tad over 12K, we had thought 10K and told him that so he offered to come half way which was shook hands on plus signed the contract.
We have another car to pick up tomorrow around lunch, paid a deposit and then organised a bank transfer for the rest. After it was paid the service manager rang us saying that we owe for the part (the part that hasn't been delivered or fitted yet, $1100).
A couple of heated phone calls and of course we have to pay but they have dropped the price to $700.
Apparently it was an over sight and they hadnt realised that the part hadnt been paid for, I think it is for them to wear but at the moment they have our Jeep, our new/second hand vehicle and our money and we have a contract. We are heading back in tomorrow and will see the customer service person as there seems to be one guy in particular who has been very slack, no ringing when he says he will and now this.
I dont think we will win but at least we will have our say. I have documented our dealing with Tom the supposed service manager.
Ugh, that has got to be so frustrating! Reminds me of the episode of Seinfeld where Jerry brought George with him to help him from getting taken advantage of by the car dealership people! Here's hoping that dealing with Tom, someone who can hopefully get things done, makes a difference! Thanks for sharing.
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