Our trip is booked and deposit paid, flights are booked and fully paid. We did this about three months ago so I thought I should organize travel insurance.
When we were working overseas, we always used the same company. We never had the misfortune to have to use the insurance but a mate did, had been happy with service he got and he had recommended that company to us.
They have always been our go to for travel insurance.
However with my diabeties, I knew I would have to declare that. Well, I didnt quite understand the legalese on their website. I was asked if I wanted tk send a message, yes, I did. Warren told me that I should have just rung them. Good idea except there was no phone numbers.
Oh, live chat come up, okay I"ll do that. I was told to go the medical page and fill in the information. Could not tell me if I could be covered but she could get someone to ring me the next day.
Three hours of mucking with this that I wont be back. Warren did some reseach with other companies, some were as much as $2000. We didnt pay that much and thankfully we are now covered for our travel.
Oh, not sure if I received a call from the old company, there was a call but I dont anwser unless i know how it is. I did get an email from them saying that as I gad talked to the live chat then my query would have been resolved. They obsviously did not read my commenrs about their service.